How can we help?
Have a question about SnipSimple or a purchase? Email us. We read every message and usually reply within a few days.
Getting started
- Open SnipSimple. It lives in the menu bar as a scissors icon, not in the Dock.
- Allow screen recording. The first time you take a screenshot, macOS asks for permission. Turn SnipSimple on in System Settings › Privacy & Security › Screen & System Audio Recording.
- Quit and reopen SnipSimple. macOS only applies the permission after the app restarts.
- Press ⌃⌘A, drag over the part of the screen you want, and press Return to copy it.
Settings are in the menu bar icon › Settings… (⌘,).
Shortcuts
Anywhere
| ⌃⌘A | Capture: select an area, then mark it up |
| ⇧⌘4 | Quick Capture: select an area and it's copied, saved or uploaded straight away, with no toolbar |
Both shortcuts can be changed in Settings › General.
While selecting
| Drag | Select an area |
| Space | Select the window under the pointer |
| Return | Copy to the clipboard |
| ⌘S | Save to a file |
| ⌘U | Upload and copy the link |
| ⌘F | Turn the frame and background style on or off |
| ⌘Z / ⇧⌘Z | Undo / redo |
| Delete | Remove the selected annotation |
| Esc | Cancel |
FAQ
⇧⌘4 opens the macOS screenshot tool instead of SnipSimple
macOS uses ⇧⌘4 for its own area screenshot. Turn that one off in System Settings › Keyboard › Keyboard Shortcuts… › Screenshots by unchecking Save picture of selected area as a file. Or pick a different Quick Capture shortcut in SnipSimple's Settings › General.
SnipSimple only captures my wallpaper, or asks for permission again
Check that SnipSimple is turned on in System Settings › Privacy & Security › Screen & System Audio Recording, then quit SnipSimple from its menu bar icon and open it again. If it is already on, turn it off and on again, then reopen the app.
Where are my screenshots saved?
In the folder chosen in Settings › General, which is your Desktop unless you change it. By default, copying also saves a file there, so you can always find the image later. Turn that off with Also save a file when copying or uploading in the same tab.
What can Quick Capture do?
In Settings › General, choose what happens when you finish a Quick Capture selection: Copy the image or Upload it and copy the link, and optionally also save a file.
How long do upload links last?
Links on SnipSimple Cloud last 90 days from upload. After that, the image is deleted and the link stops working. See the privacy policy for details.
How do I delete something I uploaded?
Settings › Upload › Clear all my uploads… deletes every image uploaded from this Mac. Copies cached by browsers and Cloudflare can last up to about a day. Deleting a single link from inside the app is coming. Until then, email us the link and we'll delete it.
Can I upload to my own Cloudflare account?
Yes, with Lifetime or Cloud. Deploy the SnipSimple upload Worker to your Cloudflare account, then choose My own Cloudflare Worker in Settings › Upload, paste its URL and click Connect. Your images then never touch our servers, and how long they're kept is up to you. A step-by-step guide is coming.
Some buttons have a lock
Those are paid features, such as uploading and the gradient and wallpaper frames. Click one to see the options. See pricing.
I bought SnipSimple on another Mac
Works on every Mac signed in to your Apple ID — no device limit. If a purchase doesn't show up, use Restore Purchases in the app.
Upload failed
Check your internet connection, then try Test upload in Settings › Upload. Other limits that can cause a failure:
- Images can be up to 20 MB.
- Each Mac can upload up to 500 images a day.
If uploads still fail, email us with the error message.
I don't see notifications after saving or uploading
Turn on notifications for SnipSimple in System Settings › Notifications. For uploads, if notifications are off, SnipSimple shows a small window with the link instead.
Can I turn uploading off completely?
Yes. Set Settings › Upload › Upload to to Off. Nothing leaves your Mac after that.
How do I manage or cancel my Cloud subscription?
Open the App Store app, click your name at the bottom of the sidebar, then Account Settings › Subscriptions › Manage. Cancel at least 24 hours before the renewal date, or before the 14-day free trial ends, to avoid being charged. You keep Cloud until the end of the period you paid for. Deleting SnipSimple does not cancel the subscription.
Refunds and purchases
Purchases are made through the Mac App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.
Contact
Email
support@snipsimple.com
support@snipsimple.com